We have loved working with our clients across a variety of projects. Take a look at what our clients have to say about their Ins & Outs service.

Lorraine - Nagio, Wellington

"I used Ins and Outs as a property manager for a couple of furnished rentals I had in Ngaio, Wellington.  I could not recommend their services highly enough.  Nothing was too much trouble and their communication was amazing.  We were sent reminders of maintenance that needed doing in line with our insurance etc and the maintenance of the property.  When I decided to sell the property Gemma and Phil were amazing.  They created a real wow factor for the photos by bringing in cushions, throws, vases, flowers - even a bowl of fresh lemons from their garden.


I had an old looking bathroom that I didn’t want to change and Gemma suggested a new shower curtain, some small black tiles round an old looking mirror and Phil painted the walls white and cabinets a glossy black to completely change the look of the bathroom. Phil fixed some bits and pieces around the property that I had not been told about by tenants, wobbly steps, painting window sills etc.   I was rapt with their work and can completely recommend them."

Tom - Thorndon, Wellington

"I have used Ins and Outs to manage a property I had in Thorndon.  While I live locally I didn’t have the time to deal with tenants and their needs.  Originally the property was furnished but eventually I decided to rent it unfurnished.  Ins and Ours were fantastic at arranging the selling and removal of the furniture and all the household items.  I don't know how they did it but I have always had long term tenants that never missed a beat on their rent payments over the years. 


Ins and Outs organised the replacement of the bathroom, dealing within my budget and sorting tenants and contractors.  The original shower that was fitted was leaking but I didn’t have to deal with any of that - as Gemma and Phil managed it all.  I finally decided to sell the property and Ins and Outs dressed the property for me, moving bits of furniture in - including an airbed on buckets for beds with duvets.  I achieved a fantastic price and the sale was very quick.  I can't recommend them enough."

Zena - Paraparaumu

"I was so grateful to find a service like Ins and Outs.  My husband had recently died and I downsized from a 4 bedroom home to a 2 bedroom villa in a retirement village.  The way Ins and Outs came in and caringly made suggestions about small changes to make my property more appealing was amazing.  Painting entrance ways, rehanging gates, removing and selling furniture, then styling the property for photos.  It was a very difficult time and both Gemma and Phil were kind, caring and respectful of the fact that some days I could get things done and other days I couldn’t."

Jessica - Kapiti

"Ins and Outs helped us take photos of our property to rent it on MarketPlace.  We didn’t use their declutter service but in hindsight should have - the photos they took and their ability to move things out of the picture or change things to show the best side of our property was second to none.  We had a young child so there were all sorts of things around the house that you wouldn’t want photographed.  Gemma and Phil put things in a basket and moved it out of the picture, took the photo and put it all back.  We were so surprised when we saw the pictures.  We were so pleased we used their expertise.  Our place was rented for a fantastic price and we had loads of interest."

Bridget - Dublin, Ireland

"My mother and I used Gemma when she put her house on the market. Gemma’s skill lies not only in her eye for design but also the genuinely caring and supportive way she helped Mum. Nothing was too much trouble and she definitely helped create a great look which helped gain a speedy sale. I would definitely recommend Ins and Outs. You couldn’t find a more helpful and down to earth service."

Toby Ammundsen - Raumati South

"We have used Gemma and Phil as our property managers since we left the Kapiti Coast, and we’ve been really happy with their service. We get reminders about services we need to consider, and when our tenant contacts them it is dealt promptly and professionally. We are so pleased we chose Ins and Outs to manage our property."